Managers and owners
Sign in and open Help & support from the menu. Your request and our replies stay in the app, and replies are emailed to you too. Sign in to the support desk
HELP & SUPPORT
Help when you need it, from the people who build it.
Questions about a shift, a check-in or your account reach the team who build ScanRoster. Managers can send a request from inside the app, staff can get help on their restaurant’s check-in page, and anyone can email us.
GET HELP
Three ways to reach us.
Pick the one that fits who you are.
Staff
Scan your restaurant’s code and tap Help for answers about IDs, check-outs and hours. For anything else, your manager can contact us from their dashboard.
Everyone else
Questions about ScanRoster, plans or your data: email tech@scanroster.com. Messages reach the team who build the product.
COMMON QUESTIONS
Quick answers.
The questions we hear most,
answered straight.
I forgot my password.
Use “Forgot password” on the sign-in page. We email a 6-digit code that works once and expires after 10 minutes. Resetting your password signs you out on every device.
A member of staff can’t check in.
Check they are scanning the code for the right restaurant and typing their employee ID, the six characters starting with SR. Their check-in access may also be switched off on their profile. If you replaced the QR code, the old printed code no longer works.
Someone forgot to check out.
Open the record in Attendance and set the check-out time. Every change needs a reason and is kept in the record’s history.
My free month has ended.
Nothing is deleted. The account becomes read-only and staff check-ins pause until you choose a plan. Billing, exports and support keep working.
A payment failed.
Open Settings, then Billing, and use Pay now on the outstanding invoice. Card details are handled by Stripe, not ScanRoster.
How do I have my data removed?
Email us from the address on the account. The Privacy Policy explains what we hold and how removal works.
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